Bookbuild Site Technical Support

If you are experiencing problems accessing our bookbuild site please check that your settings meet the following system requirements:

• Cookies are enabled. You will not be able to access the site if cookies are not turned on.
  If you are using Internet Explorer, select Internet Options under the tool menu. The cookies feature should be located under the Security tab. (For newer versions of IE, it might you might need to go under Custom Level located on the Security tab).
  If you are using Netscape, the cookies feature should be an option directly under the Tools menu.
  
• Firewalls are disabled. If you have a firewall installed, it must be disabled for your duration on the bookbuild site in order for the site to function properly.
  
• You have Adobe Reader installed. If you are experiencing problems opening .pdf files, it is likely that your machine either does not have Adobe Acrobat installed, or is operating an early version of Acrobat which does not support newer file formats. For optimal viewing, it is recommended you download Adobe Acrobat Reader 5.0 (free) by clicking on the icon to the left then following the download instructions:
  
  

For all other technical problems, please fill out the form below:.