To be considered professional, you need to look, talk, write, act and work in a specific way. You need to deal with negative as well as positive situations, with critical as well as supportive people, with failures as well as successes. And you need to do all this in a calm, thoughtful and responsible way.
To help you succeed, you need to learn how to:
- Communicate effectively.
- Deal with challenging situations.
- Manage conflict.
- Understand appropriate work etiquette.
We’re going to focus on communication, the critical factor in professionalism. Strong communication skills can help you deal with any situation that comes up.