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Support:
Student Technical Support
| Have a question about or support issue related to myitlab? | |
| 1. | Start by searching our Online Knowledge Base to find an answer to your question! |
| 2. | Can’t find your answer? Our myitlab Support team is ready to help. You can contact Product Support via one of three methods: |
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24/7 Help Request Form: Submit your Support request via our online Help request form. |
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24/7 Chat with a Support Representative: Note: You first have to log in or create an account before you start a chat session. 24/7 Chat support is available for U.S.-based products and English-speaking customers only. |
| Call Product Support Toll Free (800) 677-6337 Phone Support is available: Monday through Friday, 8AM to 8PM EST* (*All times are Eastern Standard Time, U.S) |
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Student Getting Started Tours and Documentation
| Getting Started with myitlab Guide [Coming Soon] : A PDF version of the printed Getting Started with myitlab Guide found in each myitlab Student Access code package. Included are topics such as registering using your access code, enrolling in a course, signing in for the first time, and installing the myitlab plugs-ins and players. |
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New! Student Instructions: Working with Grader [PDF] |
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Using the Installation Wizard [PDF] |
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Home Diagnostic Tool Kit Guide [PDF] |
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Student Guide [PDF] |
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Student Online Help |
| Quick Tips and Articles: | |
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Best Practices: To ensure you have the optimal experience using myitlab in your school lab or on your home computer, please review our suggested Best Practices article in our Online Knowledge Base. |
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Using Internet Explorer 7 and 8: A listing of settings to check if you’re using Internet Explorer 7 or 8 on the computer you use to access myitlab. |
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Deleting Old myitlab Simulation files: A quick walkthrough of the steps to use to delete older myitlab simulation files. |
Frequently Asked Questions
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What are some best practices for setting up my computer to use myitlab? |
| To ensure you have the optimal experience using myitlab in your school lab or on your home computer, please review our suggested Best Practices article in our Online Knowledge Base. | |
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Can you complete a task using all methods that Microsoft Office Supports? |
| Yes. A huge part of our development and QA efforts are focused on ensuring that the robustness of the simulation is significantly improved from all existing Office 2003 products. A key piece of this is working to ensure the simulation allows a student to complete a question using any valid method available in the live application. | |
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Is there a way for someone with a poor Internet connection to install myitlab files on their local machine? |
| Yes. We strongly recommend that all users use the myitlab Installation Wizard to download the myitlab simulation files onto your computer to use myitlab. This will ensure the best performance even if you are running on an Internet connection that is slower than 56.6K, or if you are concerned about the reliability of your Internet connection. | |
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What is the ActiveX plug-in and why do I need it for myitlab? |
| The ActiveX plug-in is what allows your computer to use the files that myitlab sends over the internet and it serves as a translator to your Internet Browser. The plug-in is very small and certified as authentic by Pearson Prentice Hall. The ActiveX control will not affect anything else on your computer and can be completely removed once you no longer wish to access myitlab. | |
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